Made.com has fallen into administration after failing to find a rescue buyer.
The furniture retailer announced it was in discussions to find a buyer at the start of October following an unsuccessful fundraising round.
But lieu of a rescue deal, the retailer has now gone bust, appointing PWC as the administrator.
Next is buying the Made.com brand name and intellectual property.
Made.com's chief executive Nicola Thompson said: 'Made is a much loved brand that was highly successful and well adapted, over many years, to a world of low inflation, stable consumer demand, reliable and cost efficient global supply chains and limited geo-political volatility.
'That world vanished, the business could not survive in its current iteration, and we could not pivot fast enough.'
If you're a Made.com customer, here's what today's news means for refunds, gift cards and online orders.
Will I receive my online order?
Unfortunately, there's no guarantee that undelivered orders will be fulfilled when a retailer falls into administration.
Made.com's website says that it's able to deliver 'some outstanding orders' and that it will provide customers with information as quickly as possible.
It cannot currently process order cancellations.
If you're concerned about your order not arriving, you might want to make a claim with your bank to ensure that you get your money back.
We'll update this page when we hear more.
Will my gift card or voucher be honoured?
Made.com has stopped accepting new customer orders.
If the administrators do decide to open up shop again, it's worth spending your gift vouchers as quickly as possible.
This is because the administrators can decide to stop accepting gift vouchers at any point.
And if you're left with gift cards you can't use, you'll want to write to the administrators to ask for your money back.
- Find out more: letter to clam refund for gift cards from a bust company
Can I return items?
Made.com isn't currently processing returns, refunds or order cancellations, but its website states that it hopes to restart processing refunds soon.
As with gift cards, the administrators can decide to stop accepting returns.
If you've been left with an unwanted or faulty product, you can try to make a Section 75 claim if you paid by credit card or a chargeback claim if you paid by debit card.
And if you have a faulty product from Made.com, you might have a manufacturer or third-party warranty that's still valid.
What are my consumer rights if a retailer goes bust?
Here's what you can do to get money back for any unwanted or faulty items:
- If you paid by credit card and spent £100 or more, you can make a claim with your credit provider under Section 75 of the Consumer Credit Act.
- You can make a chargeback claim with your bank if you paid by debit card.
- You might also be able to use a manufacturer's or third-party warranty if it's still valid.
- You can make a claim in writing to the administrator explaining what you're owed and what for.
Find out more about your rights when a retailer goes bust.
source https://www.which.co.uk/news/article/made.com-goes-bust-what-does-it-mean-for-customers-aTbo30P62iXi