How to transfer data to a new phone without a fuss

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Making the leap from a sluggish mobile to a shiny new alternative is exciting, but you might dread moving content between devices. Thankfully, both Apple and Google (Android) offer tools to help you get the job done.

If you've upgraded your iPhone model, Apple's Quick Start feature lets you transfer files wirelessly. On Android, your information is tied to a Google account that can be accessed on your new smartphone. There are also ways to make the jump from Apple to Android, or vice versa.

Below, we explain how you can retire your old phone without leaving treasured contacts, pictures and videos behind.

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Each month, we feature one of the most popular questions answered by our Tech Support team.

Question of the month: I've just bought a new phone – how do I keep my old files?

'My phone is no longer supported by security updates, so I've had to buy a new one.

Do you know how to set it up and copy everything from my old phone to the new one? I don't want to lose anything important.'

Which? Tech Support member

Transferring data from iPhone to iPhone

To transfer files from your old iPhone to the new one, you can use Apple's Quick Start. The process occupies both devices, so choose a time when you won't need to use your current phone for several minutes.

Apple Quick StartPower button 
  • Place the phones next to each other and a message will pop up – follow the instructions to get started. If the prompt to set up your new device disappears from your current one, restart both phones.
    • Download from iCloudTransfer directlySet Up ManuallyDon't Transfer Apps & DataForgot password or don't have an Apple ID?Find out how to securely dispose of your old device with our guide on .

    Transferring data from Android to Android

    Android 'Choose what to copy' screenPower button 
  • Decide how to keep your phone secure – options include a password, Pin, Face ID or Fingerprint ID. Although you can skip this part, we strongly advise you don't.
    • transferring data from another AndroidSettings Google Backup Backup nowCopy apps and data from your old deviceNo cable?a backup from an Android phonenot transferring dataDo not transfer data 

    Transferring data from iPhone to Android

    Switch to Android app
  • Make sure both phones have plenty of charge and the iPhone is connected to wi-fi.
    • Settings 
  • Sign into your Google account and open the Switch to Android app on the iPhone.
    •  Copy dataContinue

    Once the transfer has been completed, you will receive a message on the iPhone asking if you have data stored in iCloud. The Switch to Android app will explain how to request your data to store on the Android device.

    Done If you need help picking out your next mobile, consult our guide on the . Save money - see our expert pick of the 

    Transferring data from Android to iPhone

    Apps & Data screen on iPhone
  • Make sure both phones are charged and the Android device is connected to wi-fi.
  • Turn on your new iPhone and place it near your Android. On your Apple device, follow the on-screen instructions.
    •  Quick Start Set Up ManuallyApps & DataMove Data from AndroidContinue Move from AndroidConnect Transfer DataContinue

    The whole transfer can take a while, depending on how much content you're moving. Make sure that you leave both devices alone until the transfer finishes. For example, on your Android device, the Move to iOS app should stay onscreen the whole time. If you use another app or get a phone call on your Android device before the transfer finishes, your content won't be transferred.

    The data that will be transferred includes contacts, message history, camera photos and videos, photo albums, files and folders, accessibility settings, display settings, web bookmarks and mail accounts.

    Done Continue 

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    source https://www.which.co.uk/news/article/how-to-transfer-data-to-a-new-phone-aMbL07N2AJw9
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