Windows isn't connecting to the internet – what should I do?

Dealing with a poor internet connection when trying to be productive can be a real pain. Our Tech Support team has recently heard from members who can't use wi-fi on a device within their network.

Assuming your other internet-enabled gadgets can still connect to the internet, the problem doesn't lie with your internet service provider (ISP) – it's an issue with your Windows laptop or desktop PC. Thankfully, there are several ways to troubleshoot.

Below, we explain how to get your internet back up and running on Windows 10 and Windows 11. There are several troubleshooting methods, so work your way through our list and reach out to Which? Tech Support if you get stuck.

 – stay on top of your tech and get unlimited expert 1-2-1 support by phone, email, remote fix and in print.Already a Tech Support member? For one-to-one technical advice, scan the QR code to go to our Tech Support webpage. If you're reading this on your phone or tablet, click on our .

Each month, we feature one of the most popular questions answered by our Tech Support team.

Question of the month: why doesn't my wi-fi work?

'My Windows 11 laptop says "no internet" in Chrome and Edge, but the wi-fi works fine on my desktop and iPhone. I've rebooted my router, but it makes no difference.

'How can I get the internet back up and running?'

Which? Tech Support member

Fix wi-fi connection issues in Windows: 5 methods worth trying

1. Tell your device to 'forget' your network

On Windows 10, try this:Start Settings Network & Internetwi-fiManage known networksForget

Reconnect to wi-fi by entering your username and password.

On Windows 11, try this:Start SettingsNetwork & internetwi-fiManage known networksForget usernamepassword

2. Change your DNS address

On Windows 10, try this:Settings Network & InternetAdvanced network settingsChange adapter optionsPropertiesInternet Protocol Version 4PropertiesUse the following DNS server addresses8.8.8.88.8.4.4OK On Windows 11, try this:Settings Network & InternetAdvanced network settingsView Additional PropertiesEdit Edit DNS settingsAutomatic ManualIPv4 8.8.8.88.8.4.4Save Start menuCMDRun as administratoripconfig /flushdnsNews, deals and stuff the manuals don't tell you. 

3. Perform a network reset

This will reset any network adaptors you have and put the settings back to default. This tends to resolve most internet connectivity issues within Windows.

On Windows 10, try this:Start Settings  Network & Internet Status Network resetReset nowYesRebootOn Windows 11, try this:Start Settings  Network & internet Advanced network settings Network resetReset nowYesReboot

4. Uninstall the network adaptor

StartDevice ManagerDevice ManagerNetwork AdapterUninstallOKrestart your computerWorried about viruses and phishing scams? Get peace of mind by installing our recommended 

5. Install the network driver

The manufacturer of your Windows device will release updates to the driver of your wi-fi or ethernet adaptor. Network drivers often include patches for any known issues, and this can potentially restore your internet connection.

In order to obtain the driver installation file, you'll need another device with a USB drive to facilitate the download. A USB stick will do.

Go to the official website of your computer's manufacturer (for example, Dell or HP).

Support Downloads computer's model or serial numberdriversSave

Plug the USB drive into the computer that's experiencing the internet issue.

driver installation file

Join Which? Tech Support

Which? Tech Support can help you keep on top of your home tech. Our experts explain things clearly so you can resolve issues and feel more confident using your devices.

Get unlimited 1-2-1 expert support:

by remote fix by phone by emailin printYou can join Which?  for £49 a year. You can cancel at any time.

Additional research Conor Houlihan

source https://www.which.co.uk/news/article/windows-isnt-connecting-to-the-internet-what-should-i-do-aODSe7O3gKpR