This isn’t some new luxury model, though; this is a car that came and went in a space of six years and was discontinued the better part of a decade ago, proving that fancy new features aren’t needed for a car to be beloved.
‘It's done 145,000 miles and still drives just like it was new,’ added Igor Andronov from Shropshire.
Where owners found fault – and we did too – was with running costs. The Lexus RX Hybrid managed just 35mpg in our combined fuel economy test in 2009 and just 26mpg on the motorway. In town, though, it achieved a (still to this day) impressive 59mpg.
Drive smarter and cut costs using our expert advice.Not only is the Model 3 the most loved (albeit by a whisker), it’s also by far the most-reported EV in our survey with 380 respondents. 'Fast, quiet, easy, smart. Autopilot is great on motorways and couldn't live without it now, makes long commutes so much nicer,' said one respondent, although Autopilot is a bit of a Marmite feature among other owners in our survey.
Results in full: how did your car fare?
Find your car in the table below to see how it scored for customer satisfaction in our latest survey.
The biggest disappointments
This year’s least-loved car is the 2019-onwards Range Rover Evoque Plug-in Hybrid (PHEV).
Not only did this spend more time off the road for repairs than any other car (on average 21 days, according to our survey), but owners also complained about its electric range, its size and problems sourcing spares. That all adds up to it achieving the lowest customer score (57%) of any car in our survey.
Owners regaled us with tales of lengthy waits for spare parts, including one example that was off the road for more than ten months.
When we asked Jaguar Land Rover (JLR) about the repair time issues we highlighted, it blamed its move to a new logistics hub for disruption but told us that the issues have since been resolved.
A JLR spokesperson told us: 'Ensuring our clients have the best possible experience of our brands is our priority; and the data tells us that vehicle quality at launch is the best it has ever been. We understand some clients experienced delays, with their vehicles awaiting parts for repair following JLR’s transition to a new Global Parts Logistics Centre. Throughout this period, we increased our mobility fleet by 50% to ensure impacted clients were supported with courtesy vehicles. We have now resolved this disruption and will remain focused on providing the high levels of customer service our clients rightfully expect.'
Top and bottom cars for customer score by fuel type
Below, we've listed the cars that scored best and worst for each fuel type.
Where applicable, click through to the reviews to find out how each model scored in our tough lab and road tests.
*Customer scores are based on a combination of how satisfied people are with their car and how likely they are to recommend it to others. Survey carried out April-June 2024 covering 60,448 owners of 71,002 cars. See Drive smarter and cut costs using our expert advice.source https://www.which.co.uk/news/article/most-and-least-loved-cars-for-2025-abSjZ8G6IaZ8