When they fail, it’s not only frustrating, it’s also wasteful and bad for the planet. With living costs continuously rising, choosing a brand that won’t let you down is more important than ever.
Our small appliance reliability survey will help you do just that. This year, we surveyed more than 14,000 owners about the air fryers, coffee machines, kettles, microwaves and toasters they own. We asked them about any problems their products have had, how well they’ve lasted and whether they’d buy the brand again. Crunching through all that data reveals which brands are worth the money, and those more likely to let you down.
Be inspired to make home improvements.At a glance: appliance faults
How to make your small appliances last longer
Clean regularly
This is one of the simplest and easiest ways to prolong the life of your appliance.
Keep the manual handy and read it before use
Another seemingly simple one, but a thorough reading of your appliance instructions can reveal tips to help you keep your appliance running without hassle for as long as possible. For example:
Often, instruction manuals list things you shouldn't do or risk invalidating your warranty, so at a bare minimum, it's always worth skimming this section before you get started.
Respect their limits
Not only will this help you to extend the life of your appliance, it will mean that the manufacturer is more likely to honour your rights if something goes wrong - as you've used it correctly rather than exhausting it to within an inch of its life.
For example, avoid overfilling your air fryer: too much food can hinder cooking performance or even come into contact with the heating element.
Your rights when things go wrong
Appliance failures can be frustrating, especially if the manufacturer’s warranty doesn’t cover the fault. So what can you do when things go wrong?
1. Contact the retailer where you purchased your appliance
The 2015 Consumer Rights Act states that every product you buy must be as described, fit for purpose and of satisfactory quality.
If any product fails to hit the mark, the retailer must uphold your statutory consumer rights and rectify the problem before it's passed onto the manufacturer.
2. Explain the issue and ask for a refund
If you buy a product that turns out to be faulty, you have a 30-day ‘right to reject’ to claim a refund, repair or replacement.
3. Know your rights
Even if 30 days have passed, you may still be able to ask for a repair or replacement. If you’ve owned the item for less than six months, the retailer must give you a full refund if an attempt at a repair or replacement is unsuccessful.
Read more: undefinedsource https://www.which.co.uk/news/article/4-go-the-distance-small-appliance-brands-that-are-worth-your-money-aDGbz2b299Cc