For many of us, choosing where to stay is one of the most important decisions we make when booking a package holiday. So, after hours spent excitedly scrolling through images of your plush hotel and pool, imagine the disappointment you'd feel if you're told you won't actually be staying there.
source https://www.which.co.uk/news/article/which-investigates-will-you-fall-victim-to-package-holiday-roulette-aBDc58U2VbTA
In this Which? Investigation, we’ll hear from some travellers whose holidays turned into a living nightmare after their travel agent changed their accommodation at the eleventh hour.
We look at why the hotel you book might not be the one you end up staying in and what holiday companies are supposed to do to ensure you still get the holiday you paid for.
Which? Investigates podcast
After two chart-topping seasons, the Which? Investigates podcast is back.
Listen to our team of experts investigating the consumer issues that impact your everyday life. We’ll have new episodes every fortnight, as we uncover the truth about the products and services you use and the consumer stories hitting the headlines. Get behind the claims to find out exactly what you need to know.
source https://www.which.co.uk/news/article/which-investigates-will-you-fall-victim-to-package-holiday-roulette-aBDc58U2VbTA