Tesco to increase minimum spend for online delivery

Supermarket giant Tesco has announced it is raising the minimum spend required for online grocery deliveries from £40 to £50.

The grocer also plans to hike the surcharge for customers who don’t reach the minimum spend threshold from £4 to £5.

Here, we explain more about the changes and compare Tesco's delivery costs with those of rival supermarkets, so you can work out the cheapest option for you.

Tesco minimum spend will be higher than any other supermarket

Tesco's £10 (25%) increase to its minimum spend, and the increase in the surcharge for those spending less, is kicking in from 2 May. 

This will mean its customers have to spend more in order to qualify for delivery than they would with any other large supermarket. Asda, Iceland, Ocado and Waitrose require shoppers to spend £40 (although all but Asda will accept cheaper orders if a surcharge is paid). Morrisons and Sainsbury's require £25 or a surcharge, while at The Co-op it's just £15.

Tesco's click-and-collect fees will not change. The minimum basket value for these types of order will remain at £25, with a £5 surcharge for those not meeting the threshold.

This will keep it more in line with its competitors, with Asda, Morrisons and Sainsbury's also requiring £25 minimum spends. Waitrose requires £40 while, at the other end of the scale, The Co-op asks customers to spend just £15.

Find out more: 

Why is Tesco increasing its minimum spend?

Tesco told Which? it's introducing the changes to ensure it can 'continue to serve our online customers as effectively as possible', adding that there will be 'no change to the way the vast majority of customers shop'. 

The average online order value at Tesco is more than £90.

The supermarket also said the fee hikes are the first changes it has made to home-delivery costs in nearly eight years.

Find out more: 

How Tesco’s new minimum spend will compare to other supermarkets

The table below shows the minimum spend for online deliveries and click-and-collect orders at the UK’s most popular supermarkets. 

It's ordered alphabetically and the links take you through to our reviews of each supermarket.

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Supermarket delivery passes

If you regularly have your groceries delivered, it can work out cheaper to buy a delivery pass than to pay for delivery each time you shop. 

Asda, Ocado, Sainsbury's and Tesco have delivery pass options available. 

Asda has the cheapest passes at £3.50 per month, while Ocado's option is £3.99 a month, the same as Tesco's off-peak pass (it also offers a £6.99 option which gets you free delivery and click-and-collect at any time, including same-day). 

Sainsbury's delivery passes, meanwhile, start at £7.50 a month.

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Shoppers react to Tesco’s delivery fee increase

Tesco has had a mixed reaction from shoppers to its planned increase in online delivery minimum spend.

One reader told us they do an online grocery shop every three to four weeks, so the increased charge ‘won't affect me at all, fortunately’, while another shared that the price hike will make a 'big difference' to their decision on which supermarket to order from.

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In our annual supermarkets survey, more than 1,000 Tesco customers rated Tesco on aspects including its online delivery service, food quality, customer service and value for money.

Which? Affordable Food for All campaign

Which? has launched a campaign calling on the big supermarkets to take action and make a real difference to communities across the UK struggling to access affordable food.

We're therefore asking supermarkets to commit to clearer unit pricing to enable shoppers to find the cheapest options more easily, and better access to budget food ranges.

If you want your supermarket to take action, .

source https://www.which.co.uk/news/article/tesco-to-increase-minimum-spend-for-online-delivery-aRkOx1V1gaV7
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