One in 12 households miss an essential payment: what to do if you're struggling with your bills

The number of mortgage holders missing essential payments has risen, as households continue to struggle with the high cost of living.

The latest data from the Which? Consumer Insight Tracker shows that one in 12 mortgage holders missed an essential payment in the month to 8 March.

Additionally, more than half of households said they had made an adjustment to cover their essential bills. 

Read on to find out more about this month's findings and for advice on what to do if you're struggling to pay your bills.

Missed payments rise among mortgage holders

In the month to 8 March, 8.1% of homeowners with mortgages missed an essential payment - classified as a mortgage, utility bill, credit card or loan repayment. 

This is the third highest figure recorded since Which? began tracking the data in April 2020, and only marginally below the record high of 8.5%.

The rise has largely been driven by an increase in missed household bills and debt repayments. 

The chart below shows the percentage of mortgage holders who've missed a payment since April 2020.

One in seven renters miss an essential bill

Which? also tracked missed payments among renters and people who own their homes outright.

Overall, one in seven renters (14%) missed an essential payment, while just 1.6% of people who owned their home outright missed a payment. 

This is perhaps unsurprising, with rising rents continuing to heap financial pressures on tenants. 

The chart below shows how missed payments vary between homeowners and renters. 

Half of households make budget adjustments

Just over half of households (54%) said they had made at least one adjustment to cover their essential spending, such as bills, groceries, school supplies and medicines.

These adjustments commonly included cutting back on essentials, dipping into savings, selling possessions or borrowing. 

This is lower than the 60% recorded last March, but higher than levels recorded in 2020 and 2021.

Find out more: 

Consumer confidence falls amid rising bills

Overall consumer confidence also took a hit this month. 

Three in 10 (31%) of respondents to our survey said they think their financial situation will worsen over the next year, compared to 24% who think it'll get better.

These fears have in part been sparked by concerns over upcoming council tax rises, with 7% of those expecting their finances to worsen specifically expressing concern about a rise in these bills from next month.

Find out more: 

What to do if you're struggling with repayments

Mortgage payments

If you're worried about meeting your mortgage repayments, the first thing to do is contact your lender to discuss what support options may be available.

Lenders may offer measures such as temporary payment holidays, extending the term of the loan to reduce your monthly repayments, or moving you on to an interest-only mortgage for a short period of time.

Find out more: 

Rent payments

If you're struggling to pay your rent, contact your landlord or letting agent to see if you can reach a compromise. 

Try to do this before you miss a payment, and be honest about your circumstances and what you can afford to pay.

Utility bills

Energy bills have put a huge dent in household finances over the last couple of years. 

If you're worried about paying your bill, get in touch with your energy provider to find out what it might be able to do to help you.

This could include changing the frequency of your payments, moving you on to a different tariff or helping you access a hardship fund. 

Find out more: 

Credit cards and loans

You should prioritise your housing and utility bills before dealing with credit card or loan debts.

If you think you're going to miss your repayment, the advice is the same as above - contact your lender in the first instance.

Your provider may offer you a repayment plan to pay off the debt over a set number of years or temporarily pause your repayments.

Which? Consumer Insight Tracker

The Which? Consumer Insight Tracker is an online poll conducted monthly. It is weighted to be nationally representative, with approximately 2,000 respondents.

Which? Limited is registered in England and Wales to 2 Marylebone Road, London NW1 4DF, company number 00677665 and is an Introducer Appointed Representative of the following: 1. Inspop.com Ltd for the introduction of non-investment motor, home, travel and pet insurance products (FRN 610689). Inspop.com Ltd is authorised and regulated by the Financial Conduct Authority (FCA) to provide advice and arrange non-investment motor, home, travel and pet insurance products (FRN310635) and is registered in England and Wales to Greyfriars House, Greyfriars Road, Cardiff, South Wales, CF10 3AL, company number 03857130. Confused.com is a trading name of Inspop.com Ltd. 2. LifeSearch Partners Limited (FRN 656479), for the introduction of Pure Protection Contracts, who are authorised and regulated by the FCA to provide advice and arrange Pure Protection Contracts. LifeSearch Partners Ltd is registered in England and Wales to 3000a Parkway, Whiteley, Hampshire, PO15 7FX, company number 03412386. 3.Optimise Media Limited (FRN 313408), for the introduction of HSBC Group, who are authorised and regulated by the Financial Conduct Authority to provide credit brokering activity. Optimise Media is registered in England and Wales to Exchange Street Buildings, 35-37 Exchange Street, Norwich, England, NR2 1DP and company number 04455319. We do not make, nor do we seek to make, any recommendations or personalised advice on financial products or services that are regulated by the FCA, as we’re not regulated or authorised by the FCA to advise you in this way. In some cases, however, we have included links to regulated brands or providers with whom we have a commercial relationship and, if you choose to, you can buy a product from our commercial partners. If you go ahead and buy a product using our link, we will receive a commission to help fund our not-for-profit mission and our campaigns work as a champion for the UK consumer. Please note that a link alone does not constitute an endorsement by Which?.



source https://www.which.co.uk/news/article/one-in-12-households-miss-an-essential-payment-aFcva8g3phQq
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