Our independent judges look for brands that offer outstanding products, great customer service and value for money. Among the winners was broadband provider Zen Internet, which took home the first ever Which? Award for customer service.
Two other new categories launched this year, too: best value appliance brand, for which Beko took the crown, and best baby and child brand, won by Cybex.
The winning brands were announced at a ceremony in London on 20 May, hosted by BBC presenter Victoria Derbyshire. Below, we list all of this year's winners and shortlisted brands.
Which? banking brand of the year
Winner: Also shortlisted:Customers wax lyrical about app-based Starling Bank. When we asked current account holders to rate their bank, it clinched the maximum five stars for overall service as well as its app, its website and dealing with complaints or resolving problems.
This is the fourth year Starling has scooped the banking brand award and been named a Which? Recommended Provider.
Find out more:Which? insurance brand of the year
Winner: Also shortlisted:Judges said NFU Mutual led the field when it came to feedback from claimants in our customer surveys. For both car and home insurance, it has the highest customer score among all providers rated. It’s also the top scorer for claims handling.
Find out more:Which? travel brand of the year
Winner: Also shortlisted:It’s a Which? Recommended Provider for package holidays ranging from all-inclusive getaways to city breaks - and its prices are competitive.
Find out more:Which? retailer of the year
Winner: Also shortlisted:This is the sixth year in a row it’s won the Which? Award for retail. And in the unlikely event something does go wrong with your purchase, its returns policies are second-to-none.
Find out more:Which? utilities brand of the year
Winner:Also shortlisted:Value for money, great customer service and pricing transparency is key to this mobile provider's success.
Find out more:Which? customer service brand of the year
Winner: Also shortlisted: Find out more:Which? car brand of the year
Winner:Also shortlisted: Find out more:Which? baby and child brand of the year
Winner:Also shortlisted:It’s a high-end brand, but you’re paying for safety, certainty and quality.
Find out more:Which? computing brand of the year
Winner:Also shortlisted:Samsung was also one of Which? members’ favourite laptop brands – earning excellent satisfaction and product reliability scores in our surveys.
Find out more:Which? home entertainment brand of the year
Winner: Also shortlisted:LG’s audio tech is also outstanding, with great-value soundbars and some of the best wireless speakers around.
Find out more:Which? best value appliance brand of the year
Winner: Also shortlisted:Over the past year, Which? has put to the test 32 of Beko’s products, including tumble dryers, washing machines, air fryers, coffee machines, and an impressive 28% were named Great Value models.
Find out more:Which? Trusted Trader of the year
Winner:Also shortlisted:This Bristol-based, family-run removal company received the Trusted Trader award, which celebrates great local businesses.
Find out more:‘The Awards recognise best practice for consumers’
Anabel Hoult, Which? chief executive, said: ‘This year, Which? has launched a new customer service brand of the year award to recognise best practice in the industries and encourage firms to follow their lead.
‘Whether they’ve been awarded for high customer scores in our survey, excellent customer support, or great value products, all of this year’s awardees should be very proud of what they’ve achieved in winning this award.
‘The awards, which have been running since 2007, recognise best practice for consumers and give awards to businesses and products from banks to home entertainment brands.’
How we select Which? Awards winners
At Which?, our product tests and investigations are 100% independent – and the same applies when it comes to the Which? Awards. We aren't influenced by any third parties when deciding which brands make our shortlists and win, and brands can't nominate themselves.
To select the winning brands, our expert judging panel takes into account our stringent lab tests and customer satisfaction surveys. We also look for companies that offer great value and go the extra mile for their customers.
source https://www.which.co.uk/news/article/which-awards-2024-winners-revealed-aMKnP9t8HIgS