5 winter risks your home insurance might not cover

If experts are right, this winter’s super El Niño could bring the UK more storms than usual. But will your home insurance cover the damage?

The Association of British Insurers (ABI) is urging homeowners to prepare for strong winds and heavy rain caused by the weather phenomenon. But it’s not just storms you need to watch out for. Colder temperatures can also bring unwelcome guests, including mice and rats.

Here, we break down five winter hazards to check you’re covered for and explain how to claim if the worst happens.

1. Storms

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2. Floods

Storms can trigger floods, too, potentially causing thousands of pounds’ worth of damage. The good news is that flood cover is usually included as standard with buildings insurance and is widely available, even for homes in high-risk areas.

A typical policy covers floodwater entering your home from an external source, such as heavy rain, storms, high tides or a river bursting its banks.

Insurers will generally cover the cost of cleaning and repairing your home, plus temporary accommodation if it’s left uninhabitable. If you have contents insurance, your belongings should be covered, too.

But check the small print. Groundwater flooding is often excluded. This is when water builds up slowly from beneath and can occur after weeks or months of heavy rainfall. 

Our latest policy analysis found that only 42% cover damage due to groundwater when the build-up is gradual.

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3. Ice and snow

Icy temperatures can cause pipes to freeze and burst. If that happens, your buildings and contents insurance should cover any damage both inside and outside the home. We found 99% of the policies we analysed pay out for pipes damaged by freezing or sudden temperature changes.

Again, there are some circumstances where your standard policy may not pay out, for example if the loss or damage was caused while the home was unoccupied, or if the leak was as a result of poor maintenance. Problems caused by corrosion, rust or inadequate grout or sealant fall under that category.

Home emergency cover can help in a crisis, such as a sudden water leak. It covers the cost of arranging for a tradesperson to come out to your property as quickly as possible.

However, this is rarely part of standard home insurance. We found that only 18% of the policies we analysed included it, with most offering it as an optional extra.

4. Boiler breakdown

The last thing you need in a cold snap is a broken boiler. Home emergency cover can help with urgent repairs, but it won’t necessarily cover the root cause.

For that, you may be able to claim on your buildings or contents insurance, depending on what’s damaged.

Boiler cover can also help to keep your heating and hot water running, especially if it includes an annual service. But check the small print: leak cover varies widely between policies.

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5. Mice and rats

As temperatures drop, mice and rats may head indoors, but don’t assume your home insurance will cover the cost of dealing with an infestation.

Saga research found that 38% of homeowners have encountered mice at their property and 20% have seen rats. Yet 15% wrongly believe standard home insurance covers pest removal.

Rodents can do serious damage, chewing through wood, pipes and electrical cables and potentially causing leaks, floods, power cuts or fires.

So what’s covered? Rodent removal is usually included in home emergency cover. Our analysis found that of the policies offering home emergency cover as an optional extra, 97% include the removal or treatment of vermin and pests.

Even without home emergency cover, your buildings insurance should cover resulting damage. So while chewed wires might not be covered, any fire they cause should be.

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What should you do if you're affected?

Contact your provider as soon as possible. Your insurer can make any emergency payments needed, arrange any temporary emergency accommodation and organise necessary repairs. Most insurers have 24-hour emergency helplines.

If you have to arrange emergency repairs yourself, tell your insurer and keep any receipts, as this will form part of your claim. Don't throw away damaged items unless they are a danger to health, as it may be possible to have them repaired or restored. 

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source https://www.which.co.uk/news/article/5-winter-risks-your-home-insurance-might-not-cover-aFKqZ5Z9c0rJ
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